Refund policy

Refund Policy

We want you to be completely satisfied with your purchase.

Returns As our prints are made to order, we do not accept returns or exchanges unless the item arrives damaged or defective.

Non-returnable items As all our prints are made to order, we do not accept returns except for damaged or defective items. We also do not accept returns on sale items or gift cards.

Exchanges The fastest way to get a new item is to return your current order and place a new separate order once the return is accepted.

Damaged or defective items If your order arrives damaged, please contact us within 7 days of delivery at benjaminbourgois5@gmail.com with:

• Your order number
• A photo of the damaged item

We will send a replacement at no extra cost.

14-day right of withdrawal — European Union If your order is shipped within the European Union, please note that as all our prints are made to order, they are exempt from the standard 14-day right of withdrawal under EU Directive 2011/83/EU (Article 16c — custom-made goods).

However, if your item arrives damaged or defective, we will always provide a replacement or full refund regardless of this exemption.

Refunds We will notify you once we have received and inspected your return. If approved, your refund will be processed to your original payment method within 10 business days. If more than 15 business days have passed since your return was approved, please contact us at benjaminbourgois5@gmail.com.